Worldwide ShippingUpdated 2 months ago

We offer fast and reliable worldwide shipping options for all of our customers. Due to high order volume from our recent collection drop or sale season, there may be minor delays with dispatching your order from our usual timeframes.

TO ALL COUNTRIES:

We accept domestic and international orders.

PLEASE NOTE:

• DISPATCH TIME FRAME 

After placing an order, BBYKUTE.COM typically takes 1-5 business days to process it (subject to change in case of any complications) at BBYKUTE we care more about quality perfection than fast fashion. Please allow an additional five to eleven business days for the processing of orders during sale seasons.

Custom Orders require 3-8 weeks for delivery. During sale seasons, please allow an additional five to eleven business days for order processing.

DELIVERY

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

ORDER TRACKING

Once your order is placed it becomes trackable through the entire process here: https://bbykute.com/a/trackmyorder

Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.

You will be sent a unique tracking code for your package that can be tracked online.

Please allow up to 48 hours once tracking is released to update itself.

If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

(Order never received, Order missing, order never, order never reci)

CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:

Customers can be charged for buying & importing products into their country.

If an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties, and taxes on the order.

Please note, that BBYKUTE does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

In the event a parcel is unclaimed or duties & taxes are refused, the shipping company will attempt to redeliver. If the shipping company is unable to contact the customer and redeliver successfully by their cut-off timeframe the parcel will be disposed of in the receiver's country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to the sender, return costs incurred by the shipping company will be deducted from the customer's store credit amount. If you choose to resend the item to you, then no charges will be deducted or need to be paid, we will take care of it for free.

PRE-ORDERS

If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you want in-stock items to be shipped immediately. 

Please note, that pre-orders cannot be cancelled once made. 

RETURN TO SENDER

Any orders returned to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. If you choose to resend the item to you, then no charges will be deducted or need to be paid, we will take care of it for free. 

To find out why your order was returned to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.

DELAYS & LOST IN TRANSIT

Unfortunately, Bbykute are not held responsible for lost or stolen packages or delays in transit.

Bbykute does NOT take any responsibility for an order once delivered and confirmed delivered by tracking. 

There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. 

Our customer care team is here to help! For all other Shipping & Delivery inquiries, please get in contact with us via email at [email protected].