Marked Delivered But Not ReceivedUpdated 2 months ago

After the tracking shows delivery, please first check with your mail carrier, neighbors, or building manager/mail room, call the shipping company and give them your tracking number. 

If still not found, contact the shipping company directly using the tracking information to open a claim. If you're in the UK, tap here. If you're in the U.S, tap here. Otherwise, contact your local post office with the tracking details to initiate a claim.

Based on the claim outcome, we may or may not be able to replace your order. Please inform our customer service about the issue so that we can provide any necessary assistance in such rare scenarios.