Orders

Order Confirmation

To confirm we have received your order successfully, you will receive a confirmation email. If for any reason you do not receive an email, please:. Check your spam & junk (or promotional) email folder in case this has automatically filtered through h

Order Changes & Cancellations

Can I change my customer information?. If you realize any customer information (email address, phone number, and name) is incorrect, please contact us immediately at [email protected] so we can update this on your order. Can I change the shipping addr

Custom Made Orders & Pre-Orders products

If an in-stock item is purchased with a pre-order/custom-made item, the entire order will be placed on hold and shipped out together, once the pre-order/custom-made item has finished customization. We recommend making separate orders if you want in-s

Order has been marked as return to sender

Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us. If you choose to resend the ite

Tracking Information

Once your order is placed it becomes trackable through the entire process here: https://bbykute.com/a/trackmyorder. Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number. You will be sent a un

Faulty or Incorrect Orders

We are sorry to hear you received a faulty or incorrect item. All our jewelry is handcrafted by one of our highly qualified jewelry craftsman experts, and then the finished item gets 3 quality control checks including inspection by the shipping staff

Missing Items From Delivered Order

Stress-free, it is not lost <3 Sometimes we do send orders in separate packaging to facilitate the process. Everything is inspected and double-checked, at times we might send you your order in two separate parcels or more depending on availability an

Marked Delivered But Not Received

After the tracking shows delivery, please first check with your mail carrier, neighbors, or building manager/mail room, call the shipping company and give them your tracking number. If still not found, contact the shipping company directly using the

NOT Marked Delivered/lost

But, if the order is not marked delivered, there may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays. We've got you! All orders qualify for our BBYKUTE shipping insurance. If