Return Timeframes and Late FeesUpdated a year ago

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

• Refunds will be issued to the same method of payment used to create the order.

• For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first.

• Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.

• You will be informed via the email address that you provided for your order, when this transaction is complete.

• Store Credit will be issued via Email and in the form of a code & remain valid for 12 months upon receiving email. 

Late returns & Processing Fees

For returns received later than 30 days from Purchase date, a $5.00 USD processing fee will be deducted from your Store Credit Note.

Returns received later than 35 days, will not be accepted & will be returned to the customer. 

In extenuating circumstances, please contact us via email at [email protected] if you have exceeded your return timeframe.